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Patient Access Specialist

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Robert Half

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Location:
United States , Roanoke

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Category:
Customer Service

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Contract Type:
Employment contract, B2B, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. MUST BE AVAILABLE for non traditional hours, such as 12pm-12am, 7pm-7am, and other alternating shifts.

Job Responsibility:

  • Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience
  • Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately
  • Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise
  • Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity
  • Partner with clinical and office staff to support efficient patient movement and timely service throughout the day
  • Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed
  • Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards

Requirements:

  • Experience in customer service, patient registration, scheduling, or other front-desk functions in a healthcare environment
  • Working knowledge of medical insurance verification and related patient intake procedures
  • Ability to communicate clearly and professionally with patients, visitors, and internal staff
  • Strong organizational skills with a high level of accuracy when entering and updating information
  • Comfortable managing multiple priorities in a fast-paced medical or administrative setting
  • Proficiency with standard office systems and electronic patient or registration platforms
  • Commitment to maintaining confidentiality and handling protected information appropriately
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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