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We are looking for multiple Patient Access Specialists to support patient intake and account set-up activities for a hospital-based environment in Bangor, Maine. This Long-term Contract position focuses on creating a smooth and compassionate registration experience while maintaining accurate records, supporting compliance standards, and helping patients understand key financial and treatment documentation. The ideal candidate will combine strong customer service skills with attention to detail to ensure timely pre-registration, insurance review, and point-of-service collection processes.
Job Responsibility:
Welcome and assist patients during the registration and admission process, ensuring information is entered accurately and services are prepared without delays
Create and update patient accounts by verifying demographics, assigning medical record identifiers, and processing physician orders in accordance with established procedures
Complete pre-visit registration activities through inbound and outbound communication to gather insurance details, review financial responsibility, and confirm required account information
Review coverage and benefit responses within verification tools, document applicable plan details, and support accurate billing and cleaner claim submission outcomes
Explain consent forms, patient notices, and education materials to patients, guarantors, or legal guardians, and obtain all required signatures and supporting documentation
Perform medical necessity and compliance screening, including notifying Medicare patients when services may not be covered and documenting the appropriate forms
Collect point-of-service payments, discuss outstanding balances, and present available payment arrangement options with professionalism and empathy
Monitor account quality through audits and reporting activities, correct registration issues when identified, and provide data or updates to Patient Access leadership as needed
Deliver courteous, compassionate service in every interaction while meeting departmental productivity, service, and accuracy expectations
Requirements:
Previous experience in customer service, patient access, registration, or a related administrative support role
Strong data entry skills with the ability to maintain accuracy in a fast-paced healthcare setting
Experience reviewing insurance information and handling patient financial discussions, including collections, is preferred
Ability to explain forms, instructions, and general processes clearly to patients and families
Solid organizational skills and attention to detail when managing documentation, compliance steps, and account updates
Comfortable making and receiving calls to obtain registration, demographic, and insurance information
Ability to work within established policies, confidentiality standards, and regulatory requirements in a hospital environment
What we offer:
medical, vision, dental, and life and disability insurance