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We are looking for a Patient Access Specialist to support front-end patient registration and account setup for a healthcare organization in New Hampshire. This contract-to-permanent opportunity is ideal for someone who combines strong administrative accuracy with a patient-focused approach and can help create a smooth experience from pre-registration through admission. In this role, you will handle essential intake, insurance, and documentation tasks while ensuring compliance with hospital standards and regulatory expectations.
Job Responsibility:
Manage patient admissions and pre-registration activities by confirming demographic details, entering account information, and preparing records ahead of scheduled visits
Gather and update insurance information, review coverage responses, and record benefit details accurately to support billing quality and timely claims processing
Communicate with patients and guarantors by phone and in person to explain financial responsibility, collect point-of-service payments, and discuss outstanding balances or payment arrangements when needed
Review physician orders and supporting documentation to ensure required information is complete, compliant, and properly processed for care delivery
Explain treatment-related consent materials and patient notices, obtain required signatures, and provide mandated educational documents in a clear and thorough manner
Perform medical necessity checks and assist Medicare patients with required acknowledgement forms when services may not meet coverage guidelines
Assign and maintain accurate patient identifiers and use registration tools carefully to reduce duplicate or incorrect records
Apply quality review and auditing practices to identify account issues, make corrections, and provide accurate reporting data to Patient Access leadership
Deliver compassionate, service-oriented support in every interaction while following organizational policies, performance standards, and regulatory requirements
Requirements:
Prior experience in customer service, patient access, registration, billing support, or a related administrative healthcare role
Ability to collect, enter, and verify detailed information with a high level of accuracy in electronic systems
Experience discussing payments, balances, or collection-related matters professionally and respectfully
Strong data entry and organizational skills with the ability to manage multiple tasks in a fast-paced setting
Comfortable communicating with patients, families, clinical staff, and providers in person and over the phone
Working knowledge of insurance verification, eligibility review, or healthcare registration processes is preferred
Ability to follow established procedures, maintain confidentiality, and meet compliance expectations in a hospital or clinical environment