This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. MUST BE AVAILABLE for non traditional hours, such as 12pm-12am, 7pm-7am, and other alternating shifts.
Job Responsibility:
Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience
Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately
Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise
Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity
Partner with clinical and office staff to support efficient patient movement and timely service throughout the day
Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed
Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards
Requirements:
Experience in customer service, patient registration, patient access, or front-desk operations in a healthcare environment
Ability to verify medical insurance information and maintain accurate patient records
Working knowledge of appointment scheduling and patient intake procedures
Comfortable assisting patients in person and by phone with professionalism and care
Strong attention to detail and accuracy when handling data entry, payments, and documentation
Effective communication and interpersonal skills suited to a fast-paced medical setting
Ability to manage multiple priorities while delivering dependable customer service