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We are looking for a skilled and compassionate Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will be responsible for ensuring a positive and efficient experience for patients and visitors, utilizing your organizational and communication skills to support their needs. This is a Contract to permanent position that offers the opportunity to grow within a dynamic and fast-paced environment.
Job Responsibility:
Greet patients and visitors with professionalism and warmth, ensuring a welcoming experience
Perform accurate patient registration, including verifying insurance information and updating records
Schedule and confirm patient appointments, while managing follow-up communications
Process payments and handle co-pays, ensuring daily financial transactions are accurately reconciled
Collaborate with clinical and administrative teams to maintain smooth patient flow and operations
Uphold patient confidentiality by strictly following privacy regulations and policies
Assist patients with inquiries or concerns, providing empathetic support and escalating issues when necessary
Ensure all documentation is completed and maintained in compliance with healthcare standards
Requirements:
Proven experience in patient registration, scheduling, or a similar role within a healthcare setting
Strong understanding of medical insurance verification processes
Excellent interpersonal and communication skills to effectively interact with patients and team members
Ability to manage multiple tasks with attention to detail and accuracy
Familiarity with healthcare systems and software for record-keeping and scheduling
Knowledge of privacy regulations and ability to maintain patient confidentiality
High school diploma or equivalent
additional certification in medical administration is a plus
Nice to have:
additional certification in medical administration
What we offer:
medical, vision, dental, and life and disability insurance