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We are looking for a dedicated Patient Access Specialist to join our team in Bangor, Maine. In this role, you will handle critical admission processes for patients receiving services at the hospital while ensuring compliance with organizational policies and regulatory standards. This is a long-term contract position that requires exceptional attention to detail and strong communication skills to provide outstanding patient experiences.
Job Responsibility:
Accurately assign medical record numbers (MRNs) and perform medical necessity checks to ensure compliance with hospital policies
Provide clear instructions to patients, collect insurance details, and process physician orders while maintaining high customer service standards
Meet designated point-of-service goals and contribute to achieving organizational benchmarks
Conduct pre-registration tasks, including inbound and outbound calls, to gather demographic and insurance information and discuss financial responsibilities with patients
Explain and obtain signatures for general consent forms, treatment forms, and other required documentation, ensuring patients understand their rights and responsibilities
Verify insurance eligibility and input accurate benefit data into the system to support billing processes and ensure claims are processed efficiently
Requirements:
Proven experience in customer service roles, preferably in a healthcare setting
Strong administrative skills with a focus on attention to detail and accuracy
Proficiency in data entry and the ability to manage multiple systems effectively
Familiarity with insurance verification processes and medical compliance requirements
Excellent interpersonal and communication skills to interact compassionately with patients and their families
What we offer:
medical, vision, dental, and life and disability insurance