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The Patient Access Specialist plays a critical role in ensuring patients have timely and accurate access to healthcare services. This position focuses on patient registration and insurance verification while minimizing barriers to care. The Patient Access Specialist ensures accuracy, compliance, and a positive patient experience from initial contact through service delivery.
Job Responsibility:
Register patients and validate demographic and insurance information
Obtain prior authorizations and referrals
Explain financial responsibility and payment options
Coordinate with clinical departments to ensure accurate patient flow
Resolve registration or coverage discrepancies
Maintain compliance with healthcare regulations
Review and update patient accounts prior to service delivery
Monitor appointment readiness and resolve access barriers
Communicate coverage issues to patients with clarity and empathy
Support revenue cycle accuracy through thorough documentation
Requirements:
Experience in healthcare registration, admissions, or patient access
Knowledge of insurance verification, authorizations, and referrals
Familiarity with healthcare regulations, including HIPAA
Strong customer service, communication, and organizational skills
Ability to work accurately under time constraints
Basic understanding of medical terminology preferred
Proficiency with electronic health record (EHR) and related healthcare systems, including: EHR platforms: Epic, Meditech, Cerner