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We are looking for a Patient Access Specialist to support patient-facing access services for a healthcare organization in Tacoma, Washington. This Long-term Contract position is ideal for someone who can step into a fast-paced environment, manage a high volume of inbound calls, and accurately assist with insurance-related inquiries. The person in this role will help patients navigate scheduling, registration, and eligibility processes while maintaining accurate records and a detail-oriented, service-focused approach.
Job Responsibility
Respond to a large volume of inbound calls and provide timely assistance to patients with access and registration needs
Verify insurance coverage and confirm eligibility details using real-time tools and available payer resources
Update, enter, and maintain patient demographic information with a high level of accuracy in the electronic medical record
Schedule appointments for primary care services and support specialty scheduling as needed, including orthopedics, gynecology, and pain management
Register new patients and collect required information to ensure complete and compliant account setup
Explain basic insurance concepts to patients and identify differences among commercial plans, HMO, PPO, Medicare, and Medicaid coverage
Review authorization and eligibility information to help prevent delays in care and reduce scheduling issues
Use Epic EMR and Google-based tools to document activity, manage patient information, and complete daily workflow tasks
Requirements
At least 1 year of experience in patient access, patient registration, scheduling, or a related healthcare support role
Working knowledge of medical insurance verification, eligibility review, and patient demographic maintenance
Ability to manage high volume inbound calls while maintaining professionalism, accuracy, and strong customer service
Familiarity with insurance plan types, including HMO, PPO, Medicare, Medicaid, and other common healthcare payers
Experience using Epic EMR or a similar electronic medical record system in a healthcare setting
Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
Ability to work independently with minimal training and contribute effectively from the start