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Patient Access Specialist

United States, Tacoma Contract work · Job Posted July 03, 2026
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Job Description

We are looking for a Patient Access Specialist to support patient-facing access services for a healthcare organization in Tacoma, Washington. This Long-term Contract position is ideal for someone who can step into a fast-paced environment, manage a high volume of inbound calls, and accurately assist with insurance-related inquiries. The person in this role will help patients navigate scheduling, registration, and eligibility processes while maintaining accurate records and a detail-oriented, service-focused approach.

Job Responsibility

  • Respond to a large volume of inbound calls and provide timely assistance to patients with access and registration needs
  • Verify insurance coverage and confirm eligibility details using real-time tools and available payer resources
  • Update, enter, and maintain patient demographic information with a high level of accuracy in the electronic medical record
  • Schedule appointments for primary care services and support specialty scheduling as needed, including orthopedics, gynecology, and pain management
  • Register new patients and collect required information to ensure complete and compliant account setup
  • Explain basic insurance concepts to patients and identify differences among commercial plans, HMO, PPO, Medicare, and Medicaid coverage
  • Review authorization and eligibility information to help prevent delays in care and reduce scheduling issues
  • Use Epic EMR and Google-based tools to document activity, manage patient information, and complete daily workflow tasks

Requirements

  • At least 1 year of experience in patient access, patient registration, scheduling, or a related healthcare support role
  • Working knowledge of medical insurance verification, eligibility review, and patient demographic maintenance
  • Ability to manage high volume inbound calls while maintaining professionalism, accuracy, and strong customer service
  • Familiarity with insurance plan types, including HMO, PPO, Medicare, Medicaid, and other common healthcare payers
  • Experience using Epic EMR or a similar electronic medical record system in a healthcare setting
  • Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
  • Ability to work independently with minimal training and contribute effectively from the start

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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