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Patient Access Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Lewiston

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. This is a night shift position 6:30pm to 7:00am 3 days a week. In this long-term contract position, you will play a crucial role in ensuring smooth patient admissions and maintaining compliance with organizational and regulatory standards. This role offers the opportunity to make a meaningful impact by delivering exceptional service and accuracy in a healthcare environment.

Job Responsibility:

  • Accurately assign medical record numbers (MRNs) and perform medical necessity checks while ensuring compliance with policies and procedures
  • Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining a high level of customer service
  • Conduct pre-registration for patients, including obtaining demographic and insurance information, explaining financial responsibilities, and managing payment collections
  • Explain and distribute consent forms, Medicare-related documents, and other patient education materials, ensuring all necessary signatures are obtained
  • Review insurance eligibility responses, select appropriate plan codes, and input benefit information to support billing and collections processes
  • Screen medical necessity using designated software and inform patients of potential non-payment risks, distributing relevant forms and documentation
  • Utilize auditing systems to review accounts for accuracy, correct errors, and provide statistical data to leadership
  • Conduct inbound and outbound calls to gather patient information and address outstanding balances, offering payment plan options as needed
  • Meet assigned point-of-service goals while consistently delivering compassionate and attentive interactions.

Requirements:

  • Proven experience in customer service, preferably in a healthcare or administrative setting
  • Strong administrative skills, including attention to detail and organizational abilities
  • Proficiency in data entry with a focus on accuracy and efficiency
  • Familiarity with insurance verification and collections processes
  • Ability to handle sensitive patient information with discretion and professionalism
  • Excellent communication skills to explain forms and processes clearly to patients
  • Knowledge of medical terminology and compliance standards is an advantage
  • Capability to work independently and as part of a team to meet operational goals.

Nice to have:

Knowledge of medical terminology and compliance standards.

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training.

Additional Information:

Job Posted:
April 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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