Patient Access Specialist I

• Answers incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty
• Verifying demographics and registering patients in Epic
• Obtaining and verifying insurance coverage
• Scheduling patient appointments
• Promoting MyChart activation
• May also schedule for special projects (e.g. Healthgrades
• Seven Corners, virtual visits, etc.) as assigned
• Answers incoming phone calls from patients who need to schedule an appointment
• Schedules (and reschedules as necessary) patient clinic visits
• Provides basic information in response to patient questions within scope of position
• Makes arrangements for addressing special/ancillary patient requirements, including transportation, interpreters and other needs relating to patient care and satisfaction
• Answers incoming phone calls from patients requesting a medication refill
• Verifies insurance coverage at the time of scheduling
• Obtains/validates demographic, insurance and related medical information at the time of scheduling
• Performs ancillary administrative tasks as requested
• Accesses work queue of pre-appointment missing registration items
• Reviews status of MyChart activation for all patients who call in
• Checks Patient Access Voicemail Box
• Checks in-basket messages with details regarding patients who have called after hours to cancel/reschedule an appointment

• One year of customer service work experience is required
• Healthcare environment experience is preferred
• Knowledge of patient registration and insurance verification processes
• Knowledge of privacy/confidentiality standards
• Knowledge of medical terminology
• Ability to utilize all available resources/tools to problem-solve in a timely, efficient and effective manner
• Strong customer service skills
• For Patient Access Specialist II: Additional training and expertise in visit types, reviewing/attaching referrals to the visit, differences between in-network insurances and other special imaging/scheduling requirements
• Patience/flexibility and a broader base of knowledge regarding provider preferences and scheduling nuances for scheduling for providers in multiple specialties

Healthcare environment experience is preferred

• Medical
• Prescription drug
• Dental
• Vision plans
• Life insurance
• Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
• Tuition reimbursement
• Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings