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As a Patient Access Specialist, you manage administrative duties related to the patient intake process, adhering to established guidelines and procedures. You serve as a key point of contact for patients, ensuring efficient scheduling, accurate registration, and a seamless, high-quality patient experience. Every day, you will interact with patients in person and by phone to support check-in and check-out processes, while scheduling, rescheduling, and canceling appointments in alignment with provider guidelines and availability. You will collect and update patient demographic and insurance information to ensure accurate registration and billing, verify insurance eligibility and benefits to reduce claim denials and reimbursement delays, and collect co-pays and applicable payments at the time of service. Additionally, you will process referrals and authorizations according to clinic and payer requirements and respond to patient inquiries with clear, professional communication.
Job Responsibility
Manage administrative duties related to the patient intake process
Serve as a key point of contact for patients, ensuring efficient scheduling, accurate registration, and a seamless, high-quality patient experience
Interact with patients in person and by phone to support check-in and check-out processes, while scheduling, rescheduling, and canceling appointments in alignment with provider guidelines and availability
Collect and update patient demographic and insurance information to ensure accurate registration and billing
Verify insurance eligibility and benefits to reduce claim denials and reimbursement delays
Collect co-pays and applicable payments at the time of service
Process referrals and authorizations according to clinic and payer requirements
Respond to patient inquiries with clear, professional communication
Verifying demographics and registering patients in Epic
Obtaining and verifying insurance coverage
Scheduling patient appointments
Promoting MyChart activation
Requirements
One year of customer service work experience is required.
Nice to have
Healthcare environment experience is preferred.
What we offer
Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings