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This job is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures. An incumbent answers incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty. Work is instrumental in promoting positive outcomes for providers, clinic staff and patients.
Job Responsibility:
Perform general patient access duties in a centralized call center environment
Answer incoming phone calls and assist patients with registration, scheduling, insurance and medication refill needs
Verify demographics and register patients in Epic
Obtain and verify insurance coverage
Schedule patient appointments
Promote MyChart activation
Schedule for special projects as assigned
Requirements:
One year of customer service work experience
Healthcare environment experience is preferred
What we offer:
Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off
Tuition reimbursement
Retirement plan benefit(s) including 401(k), 403(b), and other defined benefits offerings