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Patient Access Services Representative

United States, Tucson · Job Posted May 04, 2026
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Job Description

Patient Access Services Representative - TMCOne - Call Center. Job Category: Clerical. Schedule: Full time. Shift: 1 - Day Shift. SUMMARY: Assists medical care givers with patient management, tracking and monitoring requirements. Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments. Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities.

Job Responsibility

  • Assists medical care givers with patient management, tracking and monitoring requirements
  • Answers phones, pre-screens using appropriate triage skills
  • calls in prescription re-fills
  • calls patients with test results
  • schedules patients for next appointments
  • performs extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • Exhibits excellence in customer service
  • collects deposits or deductibles
  • ensures completion of financial documentation
  • explains compliance forms and obtains patient signature
  • performs medical necessity screening
  • interacts with physicians office staff
  • uses medical terminology and scheduling knowledge
  • performs patient registration activities
  • completes insurance processing
  • communicates with departments/physicians for special requests
  • handles incoming telephone calls
  • explains procedure preparations to patients
  • documents notification, authorization and eligibility information
  • analyzes patient accounts
  • arranges payment methods
  • arranges account collections
  • maintains current working knowledge of payer regulations
  • provides information about external financial assistance
  • may serve as a Medical Assistant
  • processes Accounts Payable transactions
  • adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards
  • performs related duties as assigned

Requirements

  • High School diploma or General Education Degree (GED)
  • completion of vocational medical office training desired or an equivalent combination of relevant education and experience

Nice to have

Medical Assistant Certification

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  • High School diploma or General Education Degree (GED)
  • completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
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  • knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • knowledge of patient care protocols and practices
  • knowledge of general patient care practice, methods and regulations
  • skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
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  • Assists medical care givers with patient management, tracking and monitoring requirements
  • answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
  • perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
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  • High School diploma or General Education Degree (GED)
  • completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
  • Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
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  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • Knowledge of patient care protocols and practices
  • Knowledge of general patient care practice, methods and regulations
  • Skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
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  • Assists medical care givers with patient management, tracking and monitoring requirements
  • Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
  • Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
  • ensures that cash handling follows corporate policies
  • Ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
  • Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
  • Performs medical necessity screening and ensures compliance with system requirements
  • Interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
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Read More
Arrow Right

Patient Access Services Representative

Assists medical care givers with patient management, tracking and monitoring req...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or General Education Degree (GED)
  • completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
  • preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
  • some positions may require certification as a Medical Assistant (CMA)
  • knowledge of office management practices, including billing and scheduling within healthcare
  • knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • knowledge of patient care protocols and practices
  • knowledge of general patient care practice, methods and regulations
  • skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
  • skill in scheduling appointments and referrals
Job Responsibility
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  • Assists medical care givers with patient management, tracking and monitoring requirements
  • answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
  • perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
  • ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
  • explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
  • performs medical necessity screening and ensures compliance with system requirements
  • interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
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Assists medical care givers with patient management, tracking and monitoring req...
Location
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Expiration Date
Until further notice
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  • High School diploma or General Education Degree (GED)
  • completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
  • Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
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  • Knowledge of office management practices, including billing and scheduling within healthcare
  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • Knowledge of patient care protocols and practices
  • Knowledge of general patient care practice, methods and regulations
  • Skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
  • Skill in scheduling appointments and referrals
Job Responsibility
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  • Assists medical care givers with patient management, tracking and monitoring requirements
  • Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
  • Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
  • Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
  • ensures that cash handling follows corporate policies
  • Ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
  • Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
  • Performs medical necessity screening and ensures compliance with system requirements
  • Fulltime
Read More
Arrow Right