Patient Access Scheduler II Job at Tucson Medical Center (Tucson)

Outpatient Access Rep II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

Outpatient Access Representative II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Geneva

Salary:

18.00 - 23.81 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

Registration rep ii mobile mam

Provides Mobile Mammography Services throughout multiple counties in Western NY....

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required
Or equivalent combination of education and experience
Basic computer skills required
Excellent customer service and communication skills required
Friendly positive disposition required
CDL - Group A - Commercial Drivers License upon hire required
CDL - Group B - Commercial Drivers License upon hire required
CDL - Group C - Commercial Drivers License upon hire required

Job Responsibility

Drives the mobile mammography coach in a safe, responsible manner
Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use
Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure
Cleans inside of mobile mammography coach daily and stocks required supplies as needed
Flexibility and transportation to other locations and hours of operation may be required
Confirms or collects patient demographics and financial information to ensure a billable account
Stores patients in billing and scheduling systems
Identifies dual patient identification processes using University and departmental policies
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable
Identifies and corrects registration errors, complete missing registration data

Parttime

Call Center Representative II

Provides communication support services to patients of the University of Rochest...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma required
1 year of customer service experience required

Job Responsibility

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to inquiries, handle billing inquiries, handle complaints, provide technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to transfer, refer or resolve emergent situations
Assesses urgency and determines appropriate action or referral source
Uses business systems/software to navigate, interpret, analyze, report, troubleshoot, schedule appointments, register patients, record information, document problem resolutions
Answers patient calls using expert knowledge while adhering to specific protocols
Determines when to contact Administrators, on call physicians, Security, or Public Relations
Researches, resolves and documents non-routine paging issues

Fulltime

Call Center Representative II

Provides communication support services, including general clerical, general inf...

Location

United States of America , Brighton

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
1 year of customer service experience

Job Responsibility

Provides communication support services, including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations
Assesses the urgency of the situation and determines the appropriate action or referral source
Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols
Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care

Fulltime

Outpatient Access Rep II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

Job Responsibility

Greets patients to initiate positive ambulatory experience
Verifies patient identity using two identifiers
Updates patients regarding waiting time
Protects Personal Health Information (PHI)
Ensures cleanliness and order in the waiting room/lobby
Collects patient demographic and financial information
Enters information into electronic medical record (EMR) and patient access and revenue cycle system
Ensures completion of all appropriate forms by patients
Schedules new and return visits to ambulatory care
Prints After Visit Summary (AVS) at check-out

Fulltime

Patient Access Representative II Audiology

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Twinsburg

Salary:

16.40 - 25.66 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED (Required)
Associate’s Degree (Preferred)
2+ years Healthcare or customer service (Required)
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklists and inbasket messages
Schedules referrals and follow-up visits

What we offer

comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings

Fulltime