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The Patient Access Scheduler II is responsible for advanced scheduling functions, insurance verification, and coordination of complex outpatient and ancillary services. This role supports departmental operations by mentoring junior staff, resolving scheduling conflicts, and ensuring compliance with organizational and payer requirements.
Job Responsibility:
Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems
Verify insurance eligibility, benefits, and authorization requirements for scheduled services
Coordinate with clinical departments and physician offices to confirm procedure details and resolve conflicts
Provide patients with procedure preparation instructions and cost estimates
Collect co-pays, deductibles, and outstanding balances
reconcile daily cash drawer
Mentor and train Scheduler I staff
serve as a resource for complex scheduling scenarios
Monitor scheduling queues and ensure timely follow-up on pending cases
Document all insurance and authorization information in the registration system
Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking)
Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries
Adhere to HIPAA and organizational confidentiality standards
Performs related duties as assigned
Requirements:
High school diploma or GED required
vocational training in medical office administration preferred
Two (2) years in a medical office or hospital setting, including 1 year of scheduling or insurance verification experience
Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies)
Advanced knowledge of medical terminology, insurance plans, and scheduling protocols
Strong communication and customer service skills
Proficiency in EHR systems and scheduling software
Ability to multitask and prioritize in a fast-paced environment