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The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.
Job Responsibility:
Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems
Verify insurance eligibility, benefits, and authorization requirements
Register patients and ensure accurate demographic and financial data entry
Provide patients with procedure preparation instructions and cost estimates
Collect co-pays, deductibles, and outstanding balances
reconcile daily cash drawer
Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts
Document all insurance and authorization information in the registration system
Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries
Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking)
Adhere to HIPAA and organizational confidentiality standards
Performs related duties as assigned
Requirements:
High school diploma or GED required
vocational training in medical office administration preferred
One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience
Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies)
Knowledge of medical terminology, insurance plans, and scheduling protocols
Strong communication and customer service skills
Proficiency in EHR systems and scheduling software
Ability to multitask and prioritize in a fast-paced environment