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Patient Access Scheduler I

United States, Green Valley · Job Posted January 04, 2026
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Job Description

The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.

Job Responsibility

  • Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems
  • Verify insurance eligibility, benefits, and authorization requirements
  • Register patients and ensure accurate demographic and financial data entry
  • Provide patients with procedure preparation instructions and cost estimates
  • Collect co-pays, deductibles, and outstanding balances
  • reconcile daily cash drawer
  • Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts
  • Document all insurance and authorization information in the registration system
  • Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries
  • Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking)
  • Adhere to HIPAA and organizational confidentiality standards
  • Performs related duties as assigned

Requirements

  • High school diploma or GED required
  • vocational training in medical office administration preferred
  • One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience
  • Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies)
  • Knowledge of medical terminology, insurance plans, and scheduling protocols
  • Strong communication and customer service skills
  • Proficiency in EHR systems and scheduling software
  • Ability to multitask and prioritize in a fast-paced environment
  • Attention to detail and accuracy in data entry
  • Basic computer and office equipment proficiency

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