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The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Job Responsibility:
Scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
Obtains and verifies necessary demographic and insurance information
Registers patients and enters data into scheduling system
Responsible for meeting individual quality metrics in a call center type environment
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
Requirements:
High School, Cert, GED, Trn, Exper
Complete and pass the Patient Access training course
Ability to work in a high volume, fast-paced work environment
Ability to perform basic mathematical calculations
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills
Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
Minimum Required Experience: Less than 1 year
Nice to have:
Basic knowledge of medical and insurance terminology