Patient Access Representative Job at Phoenix Children's (Avondale)

Patient Access Representative

Phoenix Children's

Location:
United States , Avondale

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Job Responsibility:

Performs efficient and orderly registration of all patients
Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's
Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services
Collects co-pay and deductible amounts at time of service
Some travel from site to site may be necessary based on business needs of the department

Requirements:

Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts
Accurately documents all information in the appropriate fields and/or account notes
Courteously answers the telephone and answers all questions in a timely manner
Identifies and refers uninsured and underinsured patients to the Financial Counselor
Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management
Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner
Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels
Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered
Performs miscellaneous job related duties as requested

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Parttime

Work Type:

On-site work

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