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We are seeking a reliable and detail-oriented Patient Access Representative to support the Emergency Department at a busy healthcare facility in Tarzana. This role plays a key part in ensuring an efficient, accurate, and compassionate patient intake experience in a fast-paced emergency care setting.
Job Responsibility:
Greet and check in patients upon arrival to the Emergency Department
Accurately collect and verify patient demographic and insurance information
Register patients in hospital systems in a timely and compliant manner
Communicate calmly and professionally with patients and families during high-stress situations
Collaborate closely with nursing and clinical staff to support patient flow
Maintain accurate documentation and update patient records in real time
Follow hospital policies, HIPAA regulations, and Emergency Department protocols
Requirements:
Prior experience in patient access, hospital registration, or medical front desk preferred
Ability to remain calm and focused in a fast-paced, high-volume environment
Strong data entry skills with high attention to detail
Excellent communication and customer service skills
Comfortable working with electronic health record systems
Flexibility to work varying shifts, including evenings, weekends, and holidays