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Patient Access Representative

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Aveanna Healthcare

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Location:
United States , Oklahoma City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.00 - 18.00 USD / Hour
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Job Description:

As a Patient Access Respresentative with Aveanna, you'll be responsible for proactively requesting and obtaining prescriptions and authorizations from medical offices and insurance companies for a set portfolio of patients. Contact physicians, practice staff, payer representatives and patients on a daily basis to review scheduled services and to ensure complete and accurate information is documented. Looking to work for a compassionate company that cares deeply for their patients? You've found us! Here at Aveanna we are dedicated to bringing new possibilities and new hope to those we serve.Come join our team of caring and talented team members!

Job Responsibility:

  • Proactively requesting and obtaining prescriptions and authorizations from medical offices and insurance companies for a set portfolio of patients
  • Contact physicians, practice staff, payer representatives and patients on a daily basis to review scheduled services and to ensure complete and accurate information is documented
  • Send prescription and authorization requests to medical offices and insurance companies for renewals and prescription/insurance changes
  • Follow up with medical offices and insurance companies as needed to ensure requests are received in timely manner
  • Resolve patient, medical office and insurance company questions and concerns regarding Certificate of Medical Necessity (CMN) and/or Participating Provider (PAR)
  • Re-verify monthly patient eligibility for continued services
  • Meet daily, monthly and quarterly metrics and goals set by management
  • Ensure work being performed meets internal and external compliance requirements

Requirements:

  • High school diploma or GED
  • Two years in a related administrative/customer service role
  • healthcare or medical office
  • Proficient in Microsoft suite of products including Outlook, Word and Excel
  • Strong basic math and accounting skills
  • Strong critical thinking and problem solving skills
  • Must possess a strong sense of urgency and attention to detail
  • Excellent written and verbal communication skills
  • Proven ability to work independently at times and within a team
  • Ability to adapt to change
  • Demonstrated ability to prioritize multiple tasks to meet deadlines
  • Demonstrated ability to interact in a collaborative manner with other departments and teams

Nice to have:

  • Associates Degree in medical office management, medical insurance, or medial coding
  • Insurance authorization and/or precertification
  • Knowledge of home health, DME and Enteral nutrition products
  • Medical Billing and Coding Certification
What we offer:
  • Thorough training
  • Flexible schedules
  • Electronic charting
  • Access to a clinical supervisor 24/7
  • Tuition Reimbursement
  • Advancement opportunities
  • Weekly pay via multiple payment options
  • Equipment Provided

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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