Patient Access Representative Job at Robert Half (Baltimore)

Patient Access Representative

Robert Half

Location:
United States , Baltimore

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Patient Access Representative / Front Desk Coordinator serves as the first point of contact for patients and families accessing care within our urban community health setting. This role is essential to creating a welcoming, respectful, and efficient patient experience while ensuring accurate registration, scheduling, and coordination of services. The ideal candidate is customer-focused, highly organized, and experienced using Epic in a fast-paced, high-volume environment.

Job Responsibility:

Greet patients and visitors with professionalism, empathy, and cultural sensitivity
Manage high-volume front desk operations, including check-in, check-out, and patient flow coordination
Register and update patient demographic, insurance, and contact information in Epic
Schedule, confirm, and coordinate appointments across multiple service lines
Verify insurance eligibility, referrals, and authorizations as required
Collect co-pays and provide clear explanations of forms, processes, and next steps
Serve as a liaison between patients, clinical staff, and care teams to ensure smooth service delivery
Respond to patient inquiries in person and by phone with accuracy and compassion
Maintain strict confidentiality and compliance with HIPAA and organizational policies
Identify and escalate access barriers or patient concerns to appropriate team members
Support administrative tasks including scanning, documentation, and records management

Requirements:

High school diploma or GED required
associate degree or relevant coursework preferred
1–3 years of patient access, front desk, or administrative experience in healthcare, community health, or public health settings
Epic proficiency required, including patient registration and scheduling
Experience working in high-volume, urban healthcare or safety-net environments strongly preferred
Strong customer service, communication, and interpersonal skills
Ability to multitask, prioritize, and remain calm in a fast-paced setting
Demonstrated cultural competence and experience working with diverse populations
Basic knowledge of insurance plans, referrals, and healthcare workflows

Nice to have:

Familiarity with EHR systems and applications like Epic
Experience with McKesson and IDX for data exchange and entry tasks

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 25, 2026

Work Type:

On-site work

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