Patient Access Representative Job at Robert Half (Baltimore)

Job Description

The Patient Access Representative / Front Desk Coordinator serves as the first point of contact for patients and families accessing care within our urban community health setting. This role is essential to creating a welcoming, respectful, and efficient patient experience while ensuring accurate registration, scheduling, and coordination of services. The ideal candidate is customer-focused, highly organized, and experienced using Epic in a fast-paced, high-volume environment.

Job Responsibility

Greet patients and visitors with professionalism, empathy, and cultural sensitivity
Manage high-volume front desk operations, including check-in, check-out, and patient flow coordination
Register and update patient demographic, insurance, and contact information in Epic
Schedule, confirm, and coordinate appointments across multiple service lines
Verify insurance eligibility, referrals, and authorizations as required
Collect co-pays and provide clear explanations of forms, processes, and next steps
Serve as a liaison between patients, clinical staff, and care teams to ensure smooth service delivery
Respond to patient inquiries in person and by phone with accuracy and compassion
Maintain strict confidentiality and compliance with HIPAA and organizational policies
Identify and escalate access barriers or patient concerns to appropriate team members
Support administrative tasks including scanning, documentation, and records management

Requirements

High school diploma or GED required
associate degree or relevant coursework preferred
1–3 years of patient access, front desk, or administrative experience in healthcare, community health, or public health settings
Epic proficiency required, including patient registration and scheduling
Experience working in high-volume, urban healthcare or safety-net environments strongly preferred
Strong customer service, communication, and interpersonal skills
Ability to multitask, prioritize, and remain calm in a fast-paced setting
Demonstrated cultural competence and experience working with diverse populations
Basic knowledge of insurance plans, referrals, and healthcare workflows

Nice to have

Familiarity with EHR systems and applications like Epic
Experience with McKesson and IDX for data exchange and entry tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Patient Access Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative

Our AI answers in your language