Patient Access Representative Job at Robert Half (Baltimore)

Job Description

We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting.

Job Responsibility

Welcome patients and visitors warmly, ensuring a positive and attentive first impression
Oversee front desk tasks such as patient check-ins, check-outs, and flow management
Schedule and confirm appointments, coordinating with multiple service lines
Verify insurance coverage, process referrals, and obtain necessary authorizations
Collect co-pays and guide patients through forms and procedural explanations
Serve as a communication bridge between patients, clinical staff, and care teams
Ensure all patient information is handled with strict confidentiality and compliance
Identify and address barriers to access or patient concerns, escalating issues as needed
Perform administrative tasks including scanning, recordkeeping, and document management

Requirements

Minimum of 2 years’ experience in patient access, front desk, or administrative roles within healthcare
Proficiency in Epic systems, including patient registration and scheduling, is mandatory
Familiarity with high-volume healthcare settings and urban community health environments
Strong communication and customer service skills, with a focus on patient-centered care
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
Knowledge of insurance plans, referrals, and healthcare workflows
Demonstrated ability to work collaboratively with diverse populations and cultural competence
Ability to commute to office locations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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