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Aquent Logo Aquent · Customer Service

Patient Access Representative

United States, Palo Alto 42.09 - 45.16 USD / Hour · Job Posted May 28, 2026
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Job Description

Join a leading healthcare organization dedicated to providing exceptional care and support to our community. We are seeking a dynamic and compassionate individual to join our team, playing a crucial role in ensuring every patient's journey begins smoothly and efficiently. In this essential position, you will be the welcoming face and guiding hand for patients, directly impacting their experience by facilitating seamless admissions and registrations, and helping them navigate the complexities of healthcare access. Your dedication will contribute directly to our mission of delivering high-quality, accessible care.

Job Responsibility

  • Securely handle and accurately record payments collected at the point-of-service delivery
  • Develop a foundational understanding of various health insurance coverage options and their related processes and procedures
  • Address routine patient escalations and perform service recovery with professionalism and empathy
  • Escalate advanced or complex registrations to more experienced team members for resolution
  • Greet patients warmly and initiate the registration process, maintaining professional communication with staff, medical professionals, guests, and patients through telephone, email, or in-person contact
  • Meet weekly individual productivity and key performance indicators and standards, adhering to departmental priorities
  • Provide excellent customer service to all individuals encountered
  • Undertake a combination of responsibilities across all areas of patient access service operations

Requirements

  • High school diploma or GED equivalent
  • Ability to speak and write effectively at a level appropriate for the job
  • Ability to work collaboratively and effectively with individuals at all levels of the organization
  • Proficient knowledge of computer systems and software used in a functional area
  • Knowledge of medical terminology, including various insurance types and health programs

Nice to have

Bilingual proficiency (English and Spanish)

What we offer

  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
  • free online training through Aquent Gymnasium
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