Patient Access Representative Job at Robert Half (Santa Cruz)

Patient Access Representative

As "the champion of first impressions" our valued Patient Access professionals a...

Location

United States , Keystone

Salary:

18.97 - 28.89 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Office experience in a healthcare environment
medical terminology
ability to multitask and prioritizing skills
experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7
utilization of website search engines
High School diploma required

Job Responsibility

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors
Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system
Verify insurance benefits
explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
Serve as a mentor to new associates and assist in new employee orientation

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime

Patient Access Representative

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Streetsboro

Salary:

15.00 - 22.46 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED
1+ years Customer Service
Exceptional communication skills with both patients and medical care providers to relay necessary information
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Strong organizational skills
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Understanding of the importance of confidentiality
Basic knowledge of electronic health records and basic medical terminology

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklist and inbasket messages
Schedules referrals and follow-up visits

What we offer

healthcare
dental
vision
retirement plan options

Fulltime

Patient Access Representative I – Insurance Verification

The Patient Access Representative I – Insurance Verification is responsible for ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

One (1) year of experience in a healthcare setting preferred, especially in insurance verification or scheduling
Knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills
Proficiency in EHR systems and payer verification tools
Ability to multitask in a fast-paced environment
Attention to detail and accuracy in data entry
Basic computer and office equipment proficiency

Job Responsibility

Verify insurance eligibility and benefits using electronic tools and payer portals
Obtain prior authorizations and document approvals in the registration system
Collect co-pays, deductibles, and outstanding balances
establish payment plans when needed
Explain insurance coverage, financial responsibility, and available financial assistance to patients
Register patients accurately, ensuring all demographic and insurance data is complete
Coordinate with clinical departments and physician offices to confirm procedure details and scheduling needs
Respond to patient inquiries regarding insurance, billing, and scheduling
Maintain accurate documentation of all verification and authorization activities
Reconcile daily cash drawer and ensure compliance with financial policies

Fulltime

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Lead patient access representative

The Lead Patient Access Representative performs efficient and orderly registrati...

Location

United States , Avondale

Salary:

Not provided

Phoenix Children's

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Two (2) years of experience in a professional/clinical setting OR healthcare with at least one (1) year in registration and/or equivalent experience
Electronic Medical Record (EMR) experience
Two (2) years of experience in customer service
Follow any payer or governmental requirements as required by the organization
Advanced knowledge of Patient Access/Admissions/Registration functions
Thorough knowledge of insurance, registration process, and third party payors
Strong multitasking and communication skills

Job Responsibility

Performs efficient and orderly registration of all patients
Acts as a primary liaison for patients receiving professional and hospital services
Serves in an area specific leadership role
Facilitates communication of operation policies and procedures to Patient Access Representatives
Understands the job expectations of Patient Access Representative and fills in for staff
Thoroughly understands the front end registration modules in Vision and AMPFM
Conducts training with staff on registration process, insurance verification, treatment authorization
Provides input regarding staff performance to the Supervisor of Admitting
Resolves problems with internal and external clients
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management

Fulltime

Patient Access Trainer

This job is responsible for delivering individual and group on-the-job training ...

Location

United States , Tacoma

Salary:

26.76 - 39.81 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Two years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.

Job Responsibility

Delivers individual and group on-the-job training to meet the needs of front-end clinic staff and management
plans orientation program(s) for new employees who are engaged in front-end support functions at the assigned clinics/facilities.
Schedules training rooms/sites and arranges equipment for orientation and/or group training sessions.
Delivers training for all new Patient Access staff
offers mandatory training to all Patient Access staff and clinic management as needed.
Provides on-site supplemental training to staff as necessary
identifies training-related issues for referral to Patient Access management/team.
Participates in on-boarding planning for individuals and acquisitions to keep abreast of training needs.
Creates, reviews and updates training materials
maintains job aids and instructional materials to assure they are current and relevant.

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Access Representative

A critical part of total care. You’ll work directly with our members around the ...

Location

United States , Seattle

Salary:

23.99 - 37.13 USD / Hour

Kaiser Permanente

Expiration Date

Until further notice

Requirements

Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast-paced environment
High School Diploma OR General Education Development (GED) required
Experience in electronic patient accounting, scheduling or customer information systems
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM)
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills

Job Responsibility

Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage
Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data
Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors
Function as liaison to Patient Financial Services and the Health Plan
Communicate with external government payors and employers, as necessary
Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services
May perform duties related to cash collection and depositing
Demonstrate strong customer service and communication skills
Adhere to HIPAA and patient confidentiality requirements
May act as the patients first point of contact with Kaiser Permanente

Parttime

Patient Access Representative

We are looking for a skilled and compassionate Patient Access Representative to ...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in patient access, front desk, or administrative roles within healthcare
Proficiency in Epic systems, including patient registration and scheduling, is mandatory
Familiarity with high-volume healthcare settings and urban community health environments
Strong communication and customer service skills, with a focus on patient-centered care
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
Knowledge of insurance plans, referrals, and healthcare workflows
Demonstrated ability to work collaboratively with diverse populations and cultural competence
Ability to commute to office locations

Job Responsibility

Welcome patients and visitors warmly, ensuring a positive and attentive first impression
Oversee front desk tasks such as patient check-ins, check-outs, and flow management
Schedule and confirm appointments, coordinating with multiple service lines
Verify insurance coverage, process referrals, and obtain necessary authorizations
Collect co-pays and guide patients through forms and procedural explanations
Serve as a communication bridge between patients, clinical staff, and care teams
Ensure all patient information is handled with strict confidentiality and compliance
Identify and address barriers to access or patient concerns, escalating issues as needed
Perform administrative tasks including scanning, recordkeeping, and document management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Patient Access Representative

Robert Half

Location:
United States , Santa Cruz

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 11, 2026

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Location:United States , Santa Cruz

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 11, 2026

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Contract Type:
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Job Posted:
May 11, 2026