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Patient Access Representative III

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UC San Diego

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Location:
United States , San Diego

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

57399.00 - 71347.00 USD / Year ▼
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Job Description:

UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world — one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

Job Responsibility:

  • Pre-registers, pre-admits, and admits patients by telephone and/or in person
  • Efficiently collect accurate demographic information
  • Review and interpret complex insurance benefits
  • Obtaining prior authorizations
  • Provide patient estimates
  • Handle cash collections
  • Interact with public assistance programs (i.e., Medi-Cal, CCS)
  • Implement Medicare requirements
  • Interact with physicians/office personnel as well as other hospital personnel, units and departments
  • Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care
  • Interact with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement

Requirements:

  • A minimum of three (3) years of registration or medical front office experience or equivalent combination of education and experience
  • Thorough Knowledge of third-party payers
  • Demonstrated knowledge of medical terminology
  • Must possess excellent customer service skills
  • Highly proficient with MS Office applications (Excel, Word)
  • Possess strong communication skills, with the ability to convey complex ideas clearly both verbally and in writing to audiences at all levels
  • Possess the personal characteristics of professionalism, credibility, commitment to high quality standards, innovation, and accountability
  • Ability to interact effectively with the public, including patients, visitors, clinical and support staff
  • Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs
  • Employment is subject to a criminal background check and pre-employment physical

Nice to have:

  • Patient Access experience in a hospital setting
  • UC San Diego - Extended Studies Intensive Revenue Cycle Course Certificate
  • Experience with insurance and authorization verification
  • Strong knowledge of third party payors including federal, state, and private health plans
  • Bilingual English/Spanish
  • Knowledge of medical terminology
  • Knowledge and articulation of hospital patient forms, as required by JACAHO/GAD, etc.
  • Prior cash handling experience
  • Experience completing Birth certificates

Additional Information:

Job Posted:
December 30, 2025

Expiration:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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