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Patient Access Representative III

United States, Jacksonville · Job Posted January 25, 2026
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Job Description

Baptist Health is currently hiring for a Patient Access Rep III to join our Patient Access Services team at our Hill Breast Center location. The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies, and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment.

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces
  • Cross-Training to work in multiple patient access areas
  • Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributing to PAS Goals as defined annually
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Being able to articulate compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines
  • On Call Team during week-long rotations
  • Flexibility to work on a rotating schedule
  • Selecting a region containing 4 Baptist Facilities and traveling to assignments within
  • Coaching team members and providing quality feedback to increase compliance and accuracy

Requirements

  • High School Diploma/GED
  • 1-2 years Customer Service Experience
  • 1-2 years Insurance Experience
  • 1-2 years Healthcare Experience
  • Certified Healthcare Access Associate (CHAA) Preferred
  • Bachelor's Degree Preferred

Nice to have

  • Positive energy
  • High attention to detail
  • Strong communication skills
  • Background in healthcare and insurance
  • Understanding of authorizations

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