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Patient Access Representative II

United States, Jacksonville · Job Posted March 05, 2026
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Job Description

Baptist Town Center is currently hiring for a PRN Patient Access Rep II to join our Patient Access Services Department at our Baptist Town center location here in the Jacksonville, FL area. Shift details: PRN Various Shifts - must have open availability to work weekdays, weeknights, weekends, days, nights, holidays. This Patient Access Rep II will be located at Baptist Town Center. If you are interested in this opportunity, please apply now!

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
  • Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributing to PAS Goals as defined annually
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Articulating compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

  • High School Diploma/GED
  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required

Nice to have

  • Bachelor's Degree
  • Certified Healthcare Access Associate (CHAA)

What we offer

Up to $500 Sign-on Bonus

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