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Patient Access Representative II

United States, Jacksonville · Job Posted January 25, 2026
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Job Description

Baptist Medical Center South is currently hiring for a Part-Time Patient Access Rep II to join our Registration Department at our Baptist South location here in the Jacksonville, FL area. Shift Details: Saturday & Sunday 7am-7pm. This team consists of 28-30 team members during the day in a fast pace,always changing environment. The ED department consist of bedside and desk registration. The PASII is responsible for patient information intake and check-out and ensures proper insurance and payment of patients.The position is three 12 hour shifts in a high-energy and pace environment.

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
  • Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributing to PAS Goals as defined annually
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Articulating compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

  • High School Diploma/GED
  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required

Nice to have

  • Bachelor's Degree
  • Certified Healthcare Access Associate (CHAA)

What we offer

  • Up to $1,000 Sign-On Bonus
  • professional development opportunities including coaching toward PASIII

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