Patient Access Representative II Job at Baptist Health (Florida) (Jacksonville)

Patient Access Representative II

Baptist Health (Florida)

Location:
United States , Jacksonville

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Southbank Plaza is currently hiring for a Full-Time Days Patient Access Rep II to join our PAS Call Center team at our Baptist Southbank Plaza location here in Jacksonville, FL. Shift Details: Full-Time Monday - Friday 9:00am-5:30pm. This Patient Access Rep II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.

Job Responsibility:

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
Maintaining service excellence to patients and visitors for telephonic encounters
Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines
Answering around 75-80 patient calls a day
Scheduling appointments
Completing the registration process
Insurance verification
Supplying estimates and patient collections in reference to estimate
Working patient work queues
Making outbound calls to patients

Requirements:

High School Diploma/GED
1-2 years Customer Service Experience Required
1-2 years Insurance Experience Required
1-2 years Healthcare Experience Required
Certified Healthcare Access Associate (CHAA) Preferred

Nice to have:

Bachelor's Degree
Certified Healthcare Access Associate (CHAA)
call center experience
scheduling experience

What we offer:

Up to $1,000 Sign-On Bonus

Additional Information:

Job Posted:
February 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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