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Patient Access Representative II

United States, Saint Augustine · Job Posted March 22, 2026
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Job Description

Baptist Free Standing ED St Johns is hiring a Patient Access Representative II to join our Patient access team in Saint Augustine, FL. This is a full-time, night shift opportunity Monday - Wednesday 7pm-7am.

Job Responsibility

  • Registers patients accurately and efficiently
  • Utilization of multiple systems and interfaces
  • Cross-Trained in order to work in multiple patient access areas
  • Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
  • Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintains a professional relationship with all clinical and non-clinical team members
  • Able to articulate compliance documentation and ensure completion of required patient consent forms
  • Maintains patient privacy in accordance with HIPAA guidelines

Requirements

  • 1-2 years Customer Service Experience Required
  • 1-2 years Healthcare experience required
  • 1-2 years Insurance experience required
  • High School Diploma Required

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