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Patient Access Representative II

United States, Jacksonville · Job Posted February 07, 2026
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Job Description

Baptist Oakleaf is currently hiring for a PRN Patient Access Rep II to join our Patient Access Services Department at our Baptist Oakleaf location here in the Jacksonville, FL area. Shift details: PRN Various Shifts - must have open availability to work weekdays, weeknights, weekends, days, nights, holidays.

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
  • Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributing to PAS Goals as defined annually
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Articulating compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

  • High School Diploma/GED
  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required

Nice to have

  • Bachelor's Degree
  • Certified Healthcare Access Associate (CHAA)

What we offer

Up to $500 Sign-on Bonus

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