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Baptist Health (Florida) Logo Baptist Health (Florida) · -

Patient Access Representative II

United States, Ponte Vedra Beach, FL · Job Posted January 18, 2026
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Job Description

Full-Time Days Patient Access Rep II to join Patient Access Services. Shift: Monday-Friday 8a-430p. Location provides outpatient check-in support for lab and imaging services. The Financial Clearance Department team verifies patient eligibility with insurance companies, and submits and/or verifies authorization requests. Supports a fast paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment.

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces
  • Cross-Training to work in multiple patient access areas
  • Maintaining service excellence for face-to-face and telephonic encounters
  • Contributing to PAS Goals
  • Possessing understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining professional relationships with clinical and non-clinical team members
  • Articulating compliance documentation and ensuring completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines
  • On Call Team during week-long rotations
  • Flexibility to work on a rotating schedule
  • Selecting a region containing 4 Baptist Facilities and traveling to assignments within
  • Coaching team members and providing quality feedback

Requirements

  • High School Diploma/GED
  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required
  • Certified Healthcare Access Associate (CHAA) Preferred

Nice to have

  • Bachelor's Degree
  • Certified Healthcare Access Associate (CHAA)
  • Positive energy
  • High attention to detail
  • Strong communication skills
  • Background in healthcare and insurance
  • Understanding of authorizations
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