Patient Access Representative II Job at Baptist Health (Florida) (Ponte Vedra Beach, FL)

Patient Access Representative II

Baptist Health (Florida)

Location:
United States , Ponte Vedra Beach, FL

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Full-Time Days Patient Access Rep II to join Patient Access Services. Shift: Monday-Friday 8a-430p. Location provides outpatient check-in support for lab and imaging services. The Financial Clearance Department team verifies patient eligibility with insurance companies, and submits and/or verifies authorization requests. Supports a fast paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment.

Job Responsibility:

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces
Cross-Training to work in multiple patient access areas
Maintaining service excellence for face-to-face and telephonic encounters
Contributing to PAS Goals
Possessing understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining professional relationships with clinical and non-clinical team members
Articulating compliance documentation and ensuring completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines
On Call Team during week-long rotations
Flexibility to work on a rotating schedule
Selecting a region containing 4 Baptist Facilities and traveling to assignments within
Coaching team members and providing quality feedback

Requirements:

High School Diploma/GED
1-2 years Customer Service Experience Required
1-2 years Insurance Experience Required
1-2 years Healthcare Experience Required
Certified Healthcare Access Associate (CHAA) Preferred

Nice to have:

Bachelor's Degree
Certified Healthcare Access Associate (CHAA)
Positive energy
High attention to detail
Strong communication skills
Background in healthcare and insurance
Understanding of authorizations

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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