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Patient Access Representative II

United States of America, Jacksonville · Job Posted March 20, 2026
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Job Description

Baptist Health is currently hiring for a PRN Patient Access Rep II to join our Adult Outpatient Rehab Team here in the Jacksonville, FL area. This Patient Access Rep II will be responsible for registration for patients, collecting co-payments, admitting patients, and updating insurance and demographics. Shift Details: This is a float PRN position to cover locations across NE FL. Hours vary from 7:30am-6pm, Mon-Fri. Applicant needs to be flexible to cover with last minute notice and for planned PTOs. This position requires analytical and critical thinking, excellent customer service and communication skills.

Job Responsibility

  • Accurately register all patients and update demographic and insurance information for maintenance of accurate information
  • Cross-Trained in order to work in multiple patient access areas
  • Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributes to PAS Goals as defined annually
  • Collect co-payments, self-pay deposits, and any other form of account payments from patients
  • Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced
  • Able to articulate compliance documentation and ensure completion of required patient consent forms
  • Receives and disseminates clinical information as indicated
  • Maintains patient privacy in accordance with HIPAA guidelines Certification
  • Maintains a professional relationship with all clinical and non-clinical team members
  • Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Requirements

  • High school diploma (or higher)
  • Driver's License - DMV

What we offer

Up to $500 Sign-On Bonus

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