This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Baptist Health is hiring an experienced Patient Access Representative II for Baptist Sleep Center! This is a Full-Time Days opportunity typically between 8:00 AM to 4:30 PM Monday through Friday, but we are very flexible with schedules. As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face-to-face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non-clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center.
Job Responsibility
Register patients accurately and efficiently
Utilize multiple patient access areas
Maintain service excellence to patients and visitors for face-to-face and telephone encounters
Contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
Possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintain a professional relationship with all clinical and non-clinical team members
Articulate compliance documentation and ensure completion of required patient consent forms
Maintain patient privacy in accordance with HIPAA guidelines
Managing a large amount of inbound and outbound calls in a timely manner
Managing Central Scheduling Voicemail
Scheduling patient appointments with BHS cardiologists
Following call scripts for handling different scenarios
Identifying customer needs and providing solutions
Managing Scheduling OnBase queue and index documenting in EPIC