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Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Specialty Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area. Shift Details: Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm. The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.
Job Responsibility
Registering patients accurately and efficiently
Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
Contributing to PAS Goals as defined annually
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines