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Patient Access Representative II, Specialty Contact Center

United States of America, Jacksonville · Job Posted April 06, 2026
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Job Description

The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

Job Responsibility

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
  • Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
  • Contributing to PAS Goals as defined annually
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Articulating compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines

Requirements

  • High school diploma (or higher) Required
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

What we offer

Up to $1,000 Sign-On Bonus

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