Patient Access Representative II Audiology

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing MyChart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC workques, worklists and inbasket messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC
• Resource for new hire orientation and training
• Identifies and recommends process improvements, projects and workflows
• Exceeds team productivity and quality standards
• In certain work environments, may be cross-trained to function as a Provider Administrative Assistant
• May schedule surgical procedures
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Maintains a clean and organized work area
• May be cross-trained to perform other duties as assigned
• Actively participates in UH emergency preparedness
• May be scheduled to work at off-sites
• Performs other duties as assigned
• Complies with all policies and standards
• For specific duties and responsibilities, refer to documentation provided by the department during orientation
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients

• High School Equivalent / GED (Required)
• Associate’s Degree (Preferred)
• 2+ years Healthcare or customer service (Required)
• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings