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Patient Access Representative - Casual Hours - Appleton - Fox Valley Area

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Children's Wisconsin

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Location:
United States , Appleton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Job Responsibility:

  • Welcome and initiate contact with patient families to obtain necessary registration and insurance information
  • Register patients by following established department guidelines
  • Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors
  • Communicate timely with patients, families, and staff to ensure seamless access throughout the delivery of care
  • Actively greet patient families, engaging them before they engage us to ensure a positive first contact
  • Support clinic flow, monitoring patient location, communicating waiting room placement and wait time
  • Engage with Interpreter services when indicated
  • Enter all registration information (demographic and insurance) accurately and completely
  • Scan registration documents as needed
  • Obtain patient/family signatures and collect co-pays/ outstanding balances
  • Facilitate self-check in process through Welcome Kiosks and concierge module
  • Positively identify patients and actively engage with families utilizing self-service options
  • Follow proper infection prevention protocols and check for isolation and infection prevention alerts and notifications

Requirements:

  • High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
  • 1+ years of experience in customer service Required
  • Epic experience Preferred
  • Prior experience in a healthcare setting Preferred

Nice to have:

  • Epic experience
  • Prior experience in a healthcare setting

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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