Patient Access Rep Job at Robert Half (Palo Alto)

Patient Access Rep

We are looking for a Patient Access Rep to support front-end registration and ad...

Location

United States , Pleasanton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Previous customer service experience required
experience in patient registration, admissions, or healthcare support is helpful
Bilingual communication skills in English and Spanish are preferred
Ability to communicate clearly in writing and verbally with patients, families, and staff at all levels
Working knowledge of computer applications and the ability to learn department-specific systems quickly
Familiarity with medical terminology and common coverage types such as Medicare, Medi-Cal, Workers' Compensation, managed care, and related health programs is preferred
Strong organizational skills with the ability to manage paperwork, follow procedures, and meet productivity standards
Availability to work a rotating 8-hour shift schedule for a permanent, 40-hour workweek

Job Responsibility

Complete patient intake, admission, and registration activities with a high level of accuracy and professionalism
Verify insurance benefits, financial resources, and demographic details to support proper billing and compliance documentation
Accept and record point-of-service payments securely while maintaining accurate transaction records
Respond to routine patient questions and resolve straightforward service concerns in a timely and respectful manner
Refer complicated registration issues or escalated cases to senior team members when additional support is needed
Prepare, review, and obtain required forms and supporting documents needed for admission, billing, and regulatory requirements
Maintain daily productivity expectations and key performance measures established by department leadership
Use internal computer systems and standard office technology to update patient accounts, document interactions, and complete assigned tasks across patient access operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Access Rep

We are looking for a Patient Access Rep to support front-end patient registratio...

Location

United States , Livermore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Entry-level background accepted, including recent training program graduates or candidates with customer service experience outside healthcare
Ability to communicate clearly and professionally in both verbal and written formats
Bilingual skills in English and Spanish are preferred
Working knowledge of computer systems and software used for registration, documentation, and related administrative tasks
Familiarity with medical terminology and healthcare coverage programs, including Medicare, Medi-Cal, workers’ compensation, managed care, and children’s health plans
Ability to work effectively with patients, colleagues, and staff at different levels within the organization

Job Responsibility

Complete patient intake, admission, and registration tasks accurately while ensuring required information is properly documented
Verify insurance details and available financial resources to support billing and patient service processes
Collect point-of-service payments securely and maintain precise records for all transactions
Respond to routine patient questions and concerns with professionalism, addressing straightforward service issues when they arise
Prepare and obtain necessary forms and supporting documentation needed for billing, regulatory, and compliance purposes
Refer complicated registration matters or escalated issues to senior team members when additional expertise is required
Maintain expected productivity levels and performance metrics while following departmental priorities and daily workflows
Support a variety of patient access functions across the department based on operational needs and assigned coverage areas

Patient Access Rep

As a Patient Access Representative, you will manage administrative duties for th...

Location

United States , Silverdale

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience
None, upon hire

Job Responsibility

Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations
Registers and/or checks patients in/out
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources
Handles and reconciles payments

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
Free parking
no nights, weekends or organizationally recognized holidays required

Fulltime

Patient Access Rep

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

One (1) year of progressively responsible and directly related work experience
HS Diploma/GED required
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)

Job Responsibility

Complete patient registration and admission tasks with accuracy, ensuring records and supporting documents are properly entered and maintained
Collect point-of-service payments securely and document transactions in accordance with billing and compliance expectations
Review available insurance information and other financial resources to help support appropriate coverage and payment processing
Respond to routine patient questions and concerns with professionalism, resolving straightforward issues and escalating complex matters when needed
Prepare and obtain required forms and documentation to support admission, billing, and regulatory requirements
Develop working knowledge of common insurance plans, coverage guidelines, and patient access procedures used in daily operations
Track individual productivity goals and key performance measures while following departmental priorities and service standards
Support patient access operations across assigned functional areas as business needs require during rotating shifts

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Patient Access Rep

We are looking for a Patient Access Rep to support front-end patient registratio...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Language: Bilingual preferred English and Spanish
Ability to speak and write effectively at a level appropriate for the job
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care, HMO, PPO, POS, etc., Children's Health Programs, CCS, GHPP, Healthy Families, etc.

Job Responsibility

Complete patient intake, admission, and registration activities with attention to accuracy, timeliness, and privacy standards
Assures secure handling and accurate recording of payments collected at the point-of-service delivery
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures
Able to handle routine/simple patient escalations and perform service recovery
Escalates any advanced or complex registrations to a more experienced team member
Greets patients and begins the registration process. Maintains professional communication with various PAS staff medical center staff physicians guests and patients regarding the admitting/registration services rendered
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Access Rep

As a Patient Access Representative, you will manage administrative duties for th...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience
Two years of customer service work experience
Healthcare or Call Center experience

Job Responsibility

Manage administrative duties for the patient intake process
Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations
Registers and/or checks patients in/out
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources
Handles and reconciles payments

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Access Rep

As a Patient Access Representative, you will manage administrative duties for th...

Location

United States , Tacoma

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience
None, upon hire

Job Responsibility

Manage administrative duties for the patient intake process in our clinic
Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations
Registers and/or checks patients in/out
Performs patient check-in at the time of visit
records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources
Handles and reconciles payments

What we offer

Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Access Rep

As a Patient Access Representative, you will manage administrative duties for th...

Location

United States , Lakewood

Salary:

23.90 - 32.07 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

One year of customer service work experience

Job Responsibility

Registers and/or checks patients in/out
Performs patient check-in at the time of visit, records and verifies all demographic, insurance and other information
Conducts routine insurance eligibility verifications
Copies/scans patient access related hardcopy materials into correct location in electronic medical record
Records non-clinical charges from various sources
Handles and reconciles payments

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including but not limited to 401(k), 403(b)

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