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Patient Access Rep

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American Nursing Care

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Location:
United States , Tacoma

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Contract Type:
Not provided

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Salary:

23.20 - 30.90 USD / Hour

Job Description:

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Job Responsibility:

  • Ensuring patient is checked in/out for care
  • Collecting and entering demographic and financial data in the patient’s medical record
  • Gathering/validating insurance information using routine methods, scheduling patient appointments
  • Collecting co-pays, co-insurance and prior balances
  • Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures
  • Working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed

Requirements:

  • One year of customer service work experience is required, two years preferred
  • Healthcare or Call Center experience preferred
What we offer:
  • Free parking
  • No nights, weekends or organizationally recognized holidays required
  • Medical, prescription drug, dental, vision plans
  • Life insurance
  • Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • Tuition reimbursement
  • Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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