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This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
Job Responsibility:
Ensuring patient is checked in/out for care
Collecting and entering demographic and financial data in the patient’s medical record
Gathering/validating insurance information using routine methods, scheduling patient appointments
Collecting co-pays, co-insurance and prior balances
Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures
Working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed
Requirements:
One year of customer service work experience is required, two years preferred
Healthcare or Call Center experience preferred
What we offer:
Free parking
No nights, weekends or organizationally recognized holidays required
Medical, prescription drug, dental, vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings