Patient Access Rep

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Thoracic Associates - Tacoma, WA. Looking for an engaged, energetic patient access representative interested in working with an amazing group in our Thoracic Surgery and Interventional Pulmonolgy department. Days, competitive pay, great schedule with no holidays or weekends. Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver's license. As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.