Patient Access Rep

• Complete patient intake, admission, and registration tasks accurately while ensuring required information is properly documented
• Verify insurance details and available financial resources to support billing and patient service processes
• Collect point-of-service payments securely and maintain precise records for all transactions
• Respond to routine patient questions and concerns with professionalism, addressing straightforward service issues when they arise
• Prepare and obtain necessary forms and supporting documentation needed for billing, regulatory, and compliance purposes
• Refer complicated registration matters or escalated issues to senior team members when additional expertise is required
• Maintain expected productivity levels and performance metrics while following departmental priorities and daily workflows
• Support a variety of patient access functions across the department based on operational needs and assigned coverage areas

• High school diploma or equivalent
• Entry-level background accepted, including recent training program graduates or candidates with customer service experience outside healthcare
• Ability to communicate clearly and professionally in both verbal and written formats
• Bilingual skills in English and Spanish are preferred
• Working knowledge of computer systems and software used for registration, documentation, and related administrative tasks
• Familiarity with medical terminology and healthcare coverage programs, including Medicare, Medi-Cal, workers’ compensation, managed care, and children’s health plans
• Ability to work effectively with patients, colleagues, and staff at different levels within the organization

Bilingual skills in English and Spanish are preferred