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Patient Access Rep Clinic

United States, Lakewood Employment contract 23.90 - 32.07 USD / Hour · Job Posted May 31, 2026
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Job Description

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

Job Responsibility

  • Manage administrative duties for the patient intake process in our clinic, adhering to established guidelines
  • Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations
  • Registers and/or checks patients in/out
  • Performs patient check-in at the time of visit
  • records and verifies all demographic, insurance and other information
  • Conducts routine insurance eligibility verifications
  • Copies/scans patient access related hardcopy materials into correct location in electronic medical record
  • Records non-clinical charges from various sources
  • Handles and reconciles payments

Requirements

  • One year of customer service work experience
  • Two years of customer service work experience
  • Healthcare or Call Center experience

Nice to have

  • Two years of customer service work experience
  • Healthcare or Call Center experience

What we offer

  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including 401(k), 403(b)
  • other defined benefits offerings

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