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FRONT-LINE PATIENT ACCESS SUPPORT DELIVERING ACCURATE, COMPASSIONATE REGISTRATION, SCHEDULING, AND FINANCIAL CLEARANCE ACROSS INPATIENT, ED, AND OUTPATIENT SETTINGS. FLOAT ACROSS ASSIGNED MARKET LOCATIONS; UPHOLD PROVIDENCE SERVICE STANDARDS, MISSION, AND PRIVACY COMPLIANCE.
Job Responsibility
Register patients in-person and by phone
verify identity and demographics
Verify insurance eligibility/benefits
obtain and document prior authorizations
Explain financial responsibility
collect co-pays/deductibles
issue receipts
Schedule, reschedule, and coordinate appointments across departments
Capture accurate documentation in EHR/registration systems
maintain HIPAA compliance
Manage bedside and ED registrations
prioritize high-acuity workflows
Resolve coverage issues
escalate denials and missing authorizations appropriately