Patient Access/Patient Experience Representative Job at Boston Children's Hospital (Boston)

Patient Access/Patient Experience Representative

Boston Children's Hospital

Location:
United States , Boston

Category:
Office Administration

Contract Type:
Not provided

Salary:

19.06 - 27.64 USD / Hour

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Job Description:

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Job Responsibility:

Support Patient Registration across BCH
Clean up registration errors via ongoing work queue management, including missed or outdated information (birthdate, address, part of a name, etc.)
Telephone outreach to patients and patient families
May also confirm demographics and add/update insurance information
If transition to traditional PER Float Pool role, responsibilities may include: Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families
Responding to routine inquiries about hospital protocol, policies and procedures
Greeting, screening and directing patients, families and visitors
May be required to rotate in departments with call centers
Patient Registration/Admissions/Discharge: May be required to collect height, weight and temperature and answer questionnaires in EMR
With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions
Recording and processing patient demographics, insurance/payment and referral information for all patient encounters
Collecting all necessary clinical documentation and information
Transcribing code and patient treatment information into a billing system
May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules
Scheduling: Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience
Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow
Administration: Answering, screening and routing telephone calls
Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority
Scheduling meetings, programs and events
Maintaining calendars for physicians/supervisors
Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events
Providing routine clerical support as needed
May collect and organize medical records, information, materials and supplies required for appointments

Requirements:

High-school or GED diploma
Epic and customer service experience preferred

What we offer:

$2,000 sign on bonus
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Patient Access/Patient Experience Representative

Boston Children's Hospital

Location:
United States , Boston

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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