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Patient Access/Patient Experience Representative

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Boston Children's Hospital

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Location:
United States , Boston

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Contract Type:
Not provided

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Salary:

19.06 - 27.64 USD / Hour

Job Description:

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Job Responsibility:

  • Support Patient Registration across BCH
  • Clean up registration errors via ongoing work queue management, including missed or outdated information (birthdate, address, part of a name, etc.)
  • Telephone outreach to patients and patient families
  • May also confirm demographics and add/update insurance information
  • If transition to traditional PER Float Pool role, responsibilities may include: Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families
  • Responding to routine inquiries about hospital protocol, policies and procedures
  • Greeting, screening and directing patients, families and visitors
  • May be required to rotate in departments with call centers
  • Patient Registration/Admissions/Discharge: May be required to collect height, weight and temperature and answer questionnaires in EMR
  • With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions
  • Recording and processing patient demographics, insurance/payment and referral information for all patient encounters
  • Collecting all necessary clinical documentation and information
  • Transcribing code and patient treatment information into a billing system
  • May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits
  • Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules
  • Scheduling: Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions
  • Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience
  • Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow
  • Administration: Answering, screening and routing telephone calls
  • Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority
  • Scheduling meetings, programs and events
  • Maintaining calendars for physicians/supervisors
  • Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events
  • Providing routine clerical support as needed
  • May collect and organize medical records, information, materials and supplies required for appointments

Requirements:

  • High-school or GED diploma
  • Epic and customer service experience preferred
What we offer:
  • $2,000 sign on bonus
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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