Patient Access Operations Coordinator

• Coordinates staffing and functions within the Patient Access Department
• Serves as a department resource for testing and training new or improved Patient Access technology systems and processes
• Supports department KRAs by collecting or compiling data for department manager
• Maintains department inventory and orders supplies through appropriate systems
• Edits associate payroll activity in Advocateworks
• Monitors and records attendance occurences
• In manager's or supervisor's absence, provide service recovery as needed
• Generates daily work schedules for associates
• Monitor work processes to ensure that best practices are deployed
• Perform duties of front line associates in the Patient Access department including: pre-registration, insurance verification/pre-certification and registration
• Perform limited patient scheduling for hospital services
• Validate patient information, collect patient liabilities, provide patient estimate and perform POS Collection
• Responsible for the identification and evaluation of benefits and determining patients out of pocket expenses after insurance
• responsible for securing authorization and precertification
• customer service interaction with physicians, physicians offices, and patients
• Responsible for validation of patient information, collection of patient liabilities, obtain required signatures and following WE-ID process
• Participates in and supports overall SRCO efforts surrounding the development and integration of new and innovative approaches
• Supports tactics, policies/procedures that interface with other functional areas to improve SRCO operations
• Assists manager with compiling and utilizing statistical information

• High School Diploma or equivalent
• Minimum of five years plus recent work experience in registration or related healthcare department
• 1-2 years lead or supervisor registration experience
• Strong medical terminology background preferred
• certification in medical terminology within one year of employment
• Knowledge of third party payers
• Knowledge of Allegra system and related registration required
• Ability to proficiently interact over the phone with the public, physicians and hospital staff
• Excellent verbal and written communication skills
• Proficiency in computer based data entry
• CHAA certification within one year of employment

Strong medical terminology background preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program