Patient Access Operations Coordinator Job at Advocate Health Care (Charlotte)

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Clinical Care Coordinator

Clinical Care Coordinators are responsible for ensuring facilities are scheduled...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree preferred – equivalent work experience accepted
Problem solving—the individual identifies and resolves problems in a timely manner
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
Computer skills – considerable knowledge of computer systems/programs including Excel
Ability to quickly learn, adapt, and navigate new or complex software systems
Ability to work in and utilize multiple systems concurrently

Job Responsibility

Track provider availability and create and communicate monthly schedules for providers
Prepare patient lists for scheduled visits using available reports, create notifications and send to Customer Support Specialist 2 weeks prior to scheduled visit date
Maximize use of clinical days and schedule work efficiently
Manage requests from Customer Support Specialist to ensure residents are seen at upcoming visits in a timely manner and according to clinical need
Remain accessible to Providers throughout day to provide support while providers are in clinic
Use metrics provided to increase efficiency in clinical day and service delivery
Perform other duties as necessary.

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Fulltime

New

Patient Access Operations Coordinator

This job description indicates the general nature and level of work expected of ...

Location

United States , Charlotte

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High school diploma or GED
Two years of experience in either Patient Access or any of the following related experience: general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards
Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making
Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients
Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning
Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings
Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes
Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations
Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies

Job Responsibility

Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met
Educate and update staff on changes relevant to their roles, policies, and procedures
Manage supplies by ordering within budget guidelines and departmental needs
Assess staffing needs and communicate requirements to leadership
ensure compliance with personnel policies
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits
monitor department work queues
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Access Specialist

We are looking for a detail-oriented Patient Access Specialist to join our team ...

Location

United States , New Orleans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient access or registration within an outpatient clinic setting
Proficiency in utilizing electronic health record (EHR) systems, with expertise in eClinicalWorks preferred
Strong understanding of medical insurance verification processes
Excellent organizational and multitasking skills in a fast-paced environment
Exceptional customer service and communication abilities
Ability to adapt to changing priorities and float between clinic locations as required
Familiarity with healthcare regulations and patient confidentiality standards
Availability for a 40-hour work week during the contract period

Job Responsibility

Handle patient registration processes, ensuring accurate data entry and adherence to protocols
Coordinate patient scheduling to optimize clinic operations and reduce wait times
Verify medical insurance information and assist patients with understanding their coverage options
Utilize electronic health record (EHR) systems, particularly eClinicalWorks, to manage patient information efficiently
Deliver exceptional customer service by addressing patient inquiries and resolving issues promptly
Collaborate with healthcare staff to ensure seamless communication and workflow
Maintain confidentiality and comply with healthcare regulations to protect patient information
Float between clinic locations as needed to support operational demands
Monitor and report on patient flow metrics to identify areas for improvement
Provide administrative support to ensure the clinic operates efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Access Specialist

We are looking for a dedicated Patient Access Specialist to join our team in Bak...

Location

United States , Bakersfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in patient access, registration, or similar roles within the healthcare industry
Proficiency in medical insurance verification and understanding of healthcare systems
Strong organizational skills with the ability to manage multiple tasks effectively
Excellent communication and interpersonal skills for interacting with patients and healthcare staff
Familiarity with scheduling systems and patient management software
Attention to detail and accuracy in handling sensitive patient information
Ability to work independently and collaboratively in a fast-paced environment
Commitment to maintaining confidentiality and adhering to healthcare regulations

Job Responsibility

Facilitate patient registration by gathering and verifying required information to ensure accuracy and compliance
Provide assistance to patients with inquiries and guide them through the registration and scheduling processes
Coordinate patient appointments efficiently, ensuring timely scheduling and communication
Verify medical insurance coverage and eligibility, addressing discrepancies when necessary
Maintain accurate records of patient information and updates in the system
Collaborate with healthcare staff to streamline patient access and improve service delivery
Communicate effectively with patients to ensure a positive experience and address any concerns
Uphold confidentiality and security standards when handling sensitive patient data
Monitor and resolve issues related to patient access processes to maintain smooth operations
Participate in training sessions and stay informed about healthcare policies and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Specialty Account Manager, Rheumatology

In this vital role you will be responsible for representing Amgen products to ph...

Location

United States , Orlando

Salary:

158046.00 - 185910.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Bachelor's degree strongly preferred
Graduate business or healthcare related degree preferred
7+ experience in biotech, specialty pharmaceutical, or rare disease sales
3+ years of experience in one or more of the following: Rare disease/orphan drug experience
ultra-orphan preferred
Rare disease launch experience strongly preferred

Job Responsibility

Representing Amgen products to physicians and healthcare professionals, establishing product sales, and performing total territory account management
Providing disease information and education to medical professionals and all external customers involved in the care of patients
Consistently achieve assigned sales objectives through the promotion of patient-centered disease and product education to HCPs to improve patient care while adhering to corporate compliance guidelines
Implement goals of the marketing plan through execution of strategic account business plan
Demonstrated experience working in a matrix environment, which will encompass Case Managers, Medical Affairs, Patient access team, and other parties as deemed necessary
Effectively utilize all available resources and programs including peer to peer education and cross functional partners within the company to address identified knowledge gaps
Proven ability to navigate and identify opportunities through the healthcare landscape including academic institutions, IDNs, accountable care organizations, private practices, and community hospital systems
Establish productive business relationships with key local, regional, and national KOLs within the geographical coverage area and assigned therapeutic areas
Develops and maintains a high-level, in-depth disease and therapeutic clinical and scientific knowledge
Utilize a consultative selling approach involving a highly technical, solution oriented selling technique enabling the specialist to meet the needs of healthcare professionals Rare Disease patients

What we offer

Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Specialty Account Manager

In this vital role you will be responsible for representing Amgen products to ph...

Location

United States , West Palm Beach; Jupiter

Salary:

158046.00 - 185910.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Bachelor's degree strongly preferred
Graduate business or healthcare related degree preferred
7+ experience in biotech, specialty pharmaceutical, or rare disease sales
3+ years of experience in one or more of the following: Rare disease/orphan drug experience
ultra-orphan preferred
Rare disease launch experience strongly preferred

Job Responsibility

Consistently achieve assigned sales objectives through the promotion of patient-centered disease and product education to HCPs to improve patient care while adhering to corporate compliance guidelines
Implement goals of the marketing plan through execution of strategic account business plan
Demonstrated experience working in a matrix environment, which will encompass Case Managers, Medical Affairs, Patient access team, and other parties as deemed necessary
Effectively utilize all available resources and programs including peer to peer education and cross functional partners within the company to address identified knowledge gaps
Proven ability to navigate and identify opportunities through the healthcare landscape including academic institutions, IDNs, accountable care organizations, private practices, and community hospital systems
Establish productive business relationships with key local, regional, and national KOLs within the geographical coverage area and assigned therapeutic areas
Develops and maintains a high-level, in-depth disease and therapeutic clinical and scientific knowledge
Utilize a consultative selling approach involving a highly technical, solution oriented selling technique enabling the specialist to meet the needs of healthcare professionals Rare Disease patients
Execute all of the above with a strong understanding and adherence to compliance and corporate policies including appropriate documentation and reporting

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

New

Patient Service Representative Lead

Leads the patient service area, ensuring department standards, staff education, ...

Location

United States , Lake Geneva

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
High school diploma or GED
Demonstrates the Advocate Health purpose, values and behaviors
Demonstrated ability to effectively act as a resource to other teammates
Ability to effectively communicate policies and procedures and provide coaching to teammates
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Analytical skills including the ability to facilitate data collection to be used for current operations and future planning
Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work

Job Responsibility

Oversees the daily activities of the patient service area to ensure department standards are met
Educates staff of any changes pertinent to their roles
Orders supplies according to budget guidelines and department needs
Identifies staffing needs and communicates those needs to leadership
Ensures all personnel department policies and procedures are followed
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance
Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns
May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments
break and lunch schedules
training and team meeting schedules)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Patient Access Operations Coordinator

Advocate Health Care

Location:
United States , Charlotte

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

Expiration:
February 14, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

Expiration:February 14, 2026

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