Patient Access Navigator

• Responsible for enrolling and onboarding patients into an Amgen Patient Services Program
• Liaise with patient’s relevant health care providers to support patient’s access to therapy and support services
• Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses and/or office managers
• Able to work collaboratively and harmoniously with: Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey, Third Party PSP team members at Patient Program HUB and other decentralized PSP partners
• Establish milestones and checkpoints to ensure successful work/project completion
• follows up on work efforts and takes corrective steps when needed to ensure work remains on track
• Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance
• Coordinate Free of Charge Goods (FOCG) for patients who are eligible
• Coordinating bridging to reimbursement for patients who meet eligibility requirements
• Facilitate patients access to reminder services
• Coordination with other approved Amgen 3rd Party Patient Service Providers to support: Scheduling lab testing at the request of a prescribing HCP, coordinating and/or scheduling injection training resources, and coordinating infusion services
• Adhere to Amgen pharmacovigilance policy for reporting AEs and PCs

• Bachelors Degree with 2 years of related experience
• College diploma and 4 years of related experience
• Nursing background is a must
• 2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”
• Experience with Patient Support Programs
• Familiarity with Heath Canada requirements
• Organized, detail oriented with strong service-based mindset
• Experience with Salesforce or other relevant CRM systems
• Multi-tasking, prioritization and proactive problem-solving abilities
• Strong analytical skills and strategic mindset
• Strong verbal and written communication skills
• Proven ability to collaborate and work in teams to achieve results in a complex, fast-paced service environment
• Ability and willingness to conduct field travel, as well as travel to company meetings, client sites, etc. including some overnight and weekend travel
• Proficient with Microsoft Office (e.g. Word, Excel, Outlook)

Competitive and comprehensive total compensation programs aligned with local industry standards