Patient Access LPN/RN Job at Rogers Behavioral Health (Oconomowoc, WI)

Job Responsibility

Participate in the screening of people requesting services
Identify potential care needs that require nursing review
Assure that care screenings, stabilization, and transfers from admissions are delivered according to Emergency Medical Treatment and Labor Act (EMTALA) and associated regulatory requirements
Provide clinical resources to admission staff
Plan appropriately for a patient to access care
Collaborate and communicate with intake team members, unit/program team members, and medical staff to plan for incoming admissions
Coordinate and Support transfers from one facility to Rogers (including ER transfers and admitted patients) by working through complex medical situations, completing timely nurse to nurse reviews and collaborating with our medical team for accommodation of admission
Communicate directly with patient/family for care coordination needs
Act as an advocate for patients
Ensure patients are well-informed of their treatment options available to them and assist them with obtaining access to support their well-being
Provide the patient with clear information while remaining sensitive to individual patient/family stressors
Act as a patient advocate, use knowledge of patient rights and responsibilities, and protect patient’s privacy and confidentiality
Engage in case management type tasks to follow cases through to becoming eligible for admission into a Rogers program
Complete other admission procedures as needed within the department which could include working knowledge of insurance, bed status, program availability, callbacks with recommendations, and all other duties as assigned within scope of practice
Be aware of census and program availability throughout the system
Have working knowledge of the levels of care and programs offered throughout the system
Understand program-specific admission criteria
Help with census management
Assist with a review of clinical declines as needed
Assist with gaining access to care within the system based on program availability
Assist with bed assignment and interface with unit re: physician assignments or bed/room changes, no roommate orders, etc
Adhere to the Nursing department and Hospital’s standards of nursing practice and standards of patient care
Participate in continuing education and in-service programs to increase clinical competence and to meet professional needs and goals
Attend 100% of required in-services, as scheduled
Carry out nursing functions related to patient access to care, staff operations, and department organization
Contribute to Nursing and Hospital functions through active participation on committees and attendance at designated meetings
Serve as a role model for peers and as a mentor for team members in admissions department. Ensure effective use of communication, teaching and leadership skills
Participate in projects, tasks and continuing education opportunities to improve professional skills and unit/department systems
Develop goals and objectives for professional growth and discuss ways to achieve them with Patient Access supervisor
Take initiative to develop professional skills through continuing education
Discuss, on a regular basis, progress toward work improvement goals with Patient Access supervisor
Seek out projects and/or extra tasks to complete, based upon the needs of the department or the immediate shift
Promote department goals as well as the mission of the hospital
Communicate goals to fellow staff members
Demonstrate measurable goal achievement
Maintain department policies and procedures
Include requirements and guidelines from external agencies (i.e., JCAHO, state)
Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed
Demonstrate acceptance and training of student interns in the department, as directed
Demonstrate understanding of JCAHO and other regulatory agency compliance regulations
Involve self in the learning and application of standards relevant to the marketing department
Participate in inservices, seminars and other meetings to increase involvement and awareness of regulations
Involve self in the education of other disciplines regarding the marketing department’s regulations
Conduct self in a professional manner
Demonstrate organizational skills that promote timely response to all inquiries and to task completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns and provide solutions for same
Attend outside seminars to promote professional growth
Demonstrate a positive and professional attitude toward parties outside the hospital (patient families, visitors, vendors, etc.)
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs
Use courteous, cooperative, and respectful behavior when working with patients, families, physicians, visitors, and Hospital employees
Demonstrate a working knowledge of Hospital/department policies and procedures
Demonstrate consistent acceptance of professional accountability for own practice shown by follow-through on patient and organizational concerns
Support changes in staffing/scheduling when unit and Hospital patient care needs require
Accept reassignment in a positive manner
Demonstrate willingness to adjust work schedule, when able, to meet patient’s needs
Recognize need for support, week appropriate assistance when needed, and offer assistance to peers
Project a professional image by wearing appropriate, professional attire

Requirements

Bachelor’s degree in Nursing (BSN) preferred
Previous psychiatric experience with children, adolescents, and adults is preferred
Registered Nurse Board Certified - Cert
Registered Nurse - Cert

What we offer

Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

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Patient Access LPN/RN

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