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Patient Access Liaison

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Amgen

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Location:
United States , New York City ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

178336.00 - 201298.00 USD / Year
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Job Description:

In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.

Job Responsibility:

  • Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
  • Educate on next steps required to gain access to therapy
  • Maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
  • Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
  • Secure written or electronic patient HIPAA for patients in the assigned geography
  • Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
  • Assess individual needs of the patient and develop an appropriate education and resource plan of action
  • Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
  • Provide information on co-pay assistance programs, national foundations, and free drug programs
  • Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies
  • Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care
  • Educate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits
  • Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews
  • Partner with Safety and PV and report AE’s and product complaints through medical information
  • Work closely with the Horizon cross functional team
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Requirements:

  • Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
  • Master's degree and 4 years of patient services, and/or access and reimbursement, experience
  • Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
  • Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required
  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background a plus
  • Access and reimbursement for buy and bill products
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case Liaisons and sales reps
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills and strategic mindset
  • Excellent written and verbal communication skills
  • Potential for up to 50% travel, including some overnight and weekend commitments

Nice to have:

  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background a plus
  • Access and reimbursement for buy and bill products
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case Liaisons and sales reps
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills and strategic mindset
  • Excellent written and verbal communication skills
  • Potential for up to 50% travel, including some overnight and weekend commitments
What we offer:
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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