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Patient Access Liaison

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Amgen

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Location:
United States, Houston

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Category:
Sales

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Contract Type:
Not provided

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Salary:

178336.00 - 201298.00 USD / Year

Job Description:

In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy.

Job Responsibility:

  • Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
  • Educate on next steps required to gain access to therapy
  • Work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
  • Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources
  • Secure written or electronic patient HIPAA for patients in the assigned geography
  • Develop relationships with patients and caregivers
  • Assess individual needs of the patient and develop an appropriate education and resource plan of action
  • Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
  • Provide information on co-pay assistance programs, national foundations, and free drug programs
  • Provide proactive education to prescribers and sites of care upon patient enrollment
  • Provide access and reimbursement education to physician offices and sites of care
  • Investigate access challenges pre and post-infusion
  • Partner with Safety and PV and report AE’s and product complaints through medical information
  • Work closely with the Horizon cross functional team
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Requirements:

  • Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
  • Master's degree and 4 years of patient services, and/or access and reimbursement, experience
  • Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
  • Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products

Nice to have:

  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background a plus
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case Liaisons and sales reps
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills and strategic mindset
  • Excellent written and verbal communication skills
What we offer:
  • Total Rewards Plan comprising health and welfare plans for staff and eligible dependents
  • Financial plans with opportunities to save towards retirement or other goals
  • Work/life balance
  • Career development opportunities
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Job Link Share:

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